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Business/Customer Sweet Spots: ECT News Roundtable, Episode 2

If you're a small business owner or a key member of an enterprise executive team, you want your firm to succeed. If you're a customer, you want to be treated well. Those goals are not diametrically opposed, but very often it seems that companies and customers are at cross-purposes. ECT News Network recently gathered together -- virtually, that is -- five technology experts who did some hard thinking on some of the issues businesses and consumers confront on a daily basis, and some valuable insights were the payoff.

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